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National Capital Region YMCA-YWCA Website Privacy Statement

The YMCA-YWCA is committed to protecting personal information, by following responsible information handling practices in keeping with privacy laws. The Y uses modern information and communication technologies to support our activities. Our Privacy Statement covers the YMCA-YWCA and our web site:

National Capital Region YMCA-YWCA
180 Argyle Avenue
Ottawa, Ontario K2P 1B7
Tel 613.237.1320

Anonymous Access
Programmes pour familles Ottawa Ontario You can access our web site home page and browse our site without disclosing your personal data.
Programmes pour enfants Ottawa Ontario We do not use cookies on our web site.
Possibilités d'emploi Ottawa Ontario We collect information about you only if you volunteer it.

Services and Links of our Web Site
Our web site enables you to communicate with us. Because the YMCA-YWCA wants your web site experience to be informational and resourceful, our web site may also provide a number of links to third party sites. The National Capital Region YMCA-YWCA assumes no responsibility for the information practices of sites you are able to access through our site. We encourage visitors to review each site's privacy policy before disclosing any personally identifiable information.

Your Choice

We collect personal data you volunteer online, or when you make use of, or register for, our programs and services, in order to better meet your program, service and information needs. We also use and disclose data, which does not identify individuals, for statistical purposes to develop and enhance YMCA-YWCA programs and services. We may also collect personal information in order to satisfy legal, government and regulatory obligations. If you supply us with your contact information, you may hear from us about important information concerning the YMCA-YWCA program or service in which you are registered.

You may also hear from us about other YMCA-YWCA programs and services that may interest and benefit you. If you do not wish to hear about other YMCA-YWCA programs, services or opportunities, please complete our Opt-out form, or contact the Y Membership Sales & Service Desk at any National Capital Region YMCA-YWCA or call 613-788-5000, to receive an Opt-out form you can complete and return to us.

If you wish to reverse your previous opt-out choice and receive information about other Y programs, services and opportunities, please ask the Membership Sales & Service Staff for the appropriate form.

Information Sharing
We do not sell personal information we collect.

We will not disclose your personal information to anyone else without your prior knowledge or consent, except when required by a government body or agency, or as permitted by law.

For children under 12 years of age, we will obtain permission from a parent or legal guardian to collect and use personally identifiable information about a child.

Confidentiality / Security

The YMCA-YWCA maintains physical, electronic and administrative safeguards that are appropriate to the type of personal information we obtain from you. YMCA-YWCA staff and volunteers having access to personal data are required to respect the confidentiality of personal information and handle it responsibly.

Privacy Questions
If you are aware of any inaccuracy or changes in the personal information which we hold about you, please contact staff at your local YMCA-YWCA. If you have an inquiry about Y privacy practices, please contact Corporate Services at 613-237-1320, ext. 5041 or the YMCA-YWCA of the National Capital Region Corporate Office at 180 Argyle Avenue Ottawa, Ontario K2P 1B7.

If you have a complaint or concern about the YMCA-YWCA's information handling practices, we encourage you to talk to us. If the problem is not resolved to your satisfaction, by our Centre Staff, you can contact Corporate Services (see contact information above). You will be asked to provide the following information in writing: your name, address or email where you prefer to be reached; nature of your complaint, relevant details, and what you would like us to do; name of the YMCA-YWCA staff person with whom you have already discussed the issue. The YMCA-YWCA will investigate and assist with resolving your concern.

Ongoing Relevancy
The YMCA-YWCA regularly reviews its policies and procedures to ensure we remain current with changing laws and evolving public expectations.

Communications Preferences
The YMCA-YWCA of the National Capital Region is committed to responsible communication practices. If you wish to be informed about our events, programs and services via email, please click here  to receive our newsletters. If you would like to change your preferences or opt out of receiving any newsletters you previously signed up for, please click on the  “update profile” or “safe unsubscribe” links located at the bottom of the newsletters, or contact and we will gladly assist you.